At Mireye, customer satisfaction is at the heart of what we do.

That’s why we keep our return and exchange policy simple and transparent, so you always feel confident shopping with us.

You may request an exchange or return if:

• You are within 14 days of receiving your order.
  
• The product and its packaging are in the same condition as delivered, unused and undamaged.
  
• You can provide proof of purchase.
  
• The product arrived damaged and you report it within 48 hours, with photo evidence.
  

To start the process:

• Contact us through our Contact Form or any official channel, including your order number and details of the request.
  
• Our team will confirm your eligibility and provide instructions on how to return the item.
  
• Once the product is received and inspected, we will issue your refund or prepare your exchange.
  

Please note:

• Refunds are made to the original payment method and may take a few business days to appear, depending on your bank.
  
• Return shipping costs may apply and will be deducted from the refund, unless the item is faulty.
  
• Frames with custom-made lenses (such as prescription or blue-light lenses) cannot be refunded, as they are made specifically for you.
  

For full details, please refer to our Terms & Conditions. If you have any questions, our team is always ready to help.